About Canalside

Hospitality Manager

This is a hands-on role that will be challenging but full of possibility – the successful candidate will be navigating the café & the coffee hut through the easing of restrictions in 2021, launching a premium dine-in service and continuing to build our successful ‘quick pick’ coffee hut offer. The Hospitality Manager will be directly involved in recruiting, inducting, coaching and overseeing the training of future new team members, and ensuring throughout that their department is delivering on its KPI’s.

The purpose of the role:

To lead and drive Canalside Farm’s hospitality offer. Initially the Manager will navigate the easing of restrictions and then settle on a profitable operating rhythm that harnesses a dual model of indoor premium hospitality and outdoor ‘quick pick’ convenience.

“Be the highlight” - The Manager must ensure a team culture of positivity, embrace a purpose of satisfying the customer, and deliver on the business’s strategy to be a premium destination.

Key Responsibilities:

Leadership

Ultimately responsible for setting the standards for your department, delivering strategic objectives, allocating resource where required, coaching, overseeing training, people management & motivation, organising the rota, assistance with hiring, starter inductions, performance reviews, and performance management.

Customer Service

Be the highlight for the customer by providing exceptional customer service and getting your team to do the same through positivity, knowledgeable interactions, and completing requests all whilst being, quick & efficient.

Maintenance of Food Safety Standards

Ultimately responsible for ensuring the production of food & drinks is completed to the Business’s high food safety standards, working within the established processes, completing our checklists, ensuring the department is kept clean, organised, and well maintained.

Profitable Operation

Ultimately responsible for ensuring the department is profitable by managing margins through staffing appropriately, buying appropriately (whilst maintaining stock levels), ensuring efficiencies, accurately costing, minimising waste, and setting prices.

One team

The whole team wins when it’s together, department managers must work collaboratively with other departments to ensure the success of their own department, and the success of other departments – this requires clear and ongoing communication and establishing a mutual rhythm of cooperation.

Remaining Current & Engaging the Customer

Must be aware of industry trends, generate new ideas and initiatives for marketing opportunities, menu setting, and be open to suggestions.

The role will be full time (5 days per week), at least one of those days will be a weekend day. Normal opening hours for both the Cafe & the Coffee Hut will be 9am-5pm. There are occasional evening events but these are currently ad hoc.

If you would be interested in applying for the role please email your CV alongside a covering letter to geoff@canalsidefarm.co.uk