Privacy Policy 2017-09-25T14:55:37+00:00

Privacy Policy

General

Your privacy is of the highest importance to us. We have attempted to take all reasonable steps to have physical, electronic and procedural safeguards in place to protect personal information gathered through this website. We want you to know how we acquire personal information through the Canalside Farm website and social media channels, and how we use, share and protect that information. By using our services and viewing this website, you are consenting to the information collection, use and disclosure practices described in this Privacy Policy. Use of this website or submission of any personal information will be subject to the laws of the host provider.

Types of Information gathered

i. Electronic Newsletter

We distribute an electronic newsletter and may launch similar products in the future. When you subscribe to our electronic newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you request removal from the list. You can do this through the unsubscribe link contained in the email newsletter or by requesting removal via email to info@canalsidefarm.co.uk.

At times you may be asked for certain information so that we can customize your newsletter to suit your needs. This information is used to deliver you a personalized electronic newsletter that we believe will be of interest to you. The more of this information you choose to share with us, the better we can craft a newsletter specifically for you.

ii. Contact forms and email links

Should you contact us using the contact form or an email link on our site, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors. The data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP), which are encrypted and protected by TLS/SSL.

iii. Event booking

We need certain personal information if you wish to purchase tickets or register for our events. This information may include your personal contact information (email, phone, address), name/agenda/age of each attendee, food preferences/allergies etc. We collect this information to contact you about the tickets you have purchased, to provide the event service and cater for any specific personal needs.

iv. Surveys

From time to time, users of the website and online channels may be asked to participate in voluntary surveys and polls. As a part of this process you may be asked to supply personal information such as demographic information and lifestyle preferences. These surveys will be strictly voluntary and you can choose to disclose this information or not.

v. Site visitation tracking & Cookies

We use cookies and other technologies to receive and store certain types of information whenever you interact with our website through your computer or mobile device. This information, which includes the pages you visit on our site, the type of browser, device and  hardware you are using, search terms and IP-based geographic location, helps us customize and improve your website experience and make our marketing messages more relevant to you and our customers interests and needs. We will only use this data type in an aggregate form which does not identify you personally. Cookies can be removed or disabled on your internet browser at any time.

Links

This website contains several links to other websites that we do not control. We have attempted to choose our linked partners with great care. However, we are not responsible for the privacy practices of any linked site. You should read the privacy policy of each linked website to understand how it collects, stores and protects your personal information. This privacy policy applies solely to information collected through our website. In addition, when you browse, other websites may place their own cookies on your computer and we do not control cookies placed on your computer by third parties whose links appear on our website.

Security

Our site uses high-level SSL encryption technology from one of the world leader’s in  security software for online transactions, Comodo. You can tell that our pages are  secure by the ‘https’ at the front of the www.canalsidefarm.co.uk in your browser address window and the small locked padlock which appears next to it.

You can rest assured that we take the privacy and security of your payment and personal details very seriously. However, unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

Payment card information

Our online payment system uses a ‘payment gateway’ which is directly connected to Lloyds Bank Cardnet. This means that when you input card data into the payment page you are communicating directly with the bank, who process it directly before passing your payment onto us.

Canalside Farm does not store any sensitive payment card data in our systems.

Using WiFi in our Café 

We provide a free public WiFi service in our Café to access this website and the internet. Please be aware that using WiFi in any public place can be risky as unauthorised people may try to intercept anything you are doing online

When you sign onto our Wifi service you may be asked for certain information that allows us to deliver a more personalised service to you. You also agree for us to contact you with any marketing material (including our newsletter), however you have the ability to unsubscribe any time via an opt-out link in our electronic correspondence.

Disclosure of personal data

We may disclose your personal data: If we sell our business; In cases where we are required by law to pass on information; or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s. We may also disclose aggregate statistics about visitors to our website [customers and sales] in order to describe our services to prospective partners [advertisers, sponsors] and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

Data Retention

We hold your information only as long as necessary for each purpose we use it.

Your Rights

You are entitled to know if and what personal data we hold on you, and if we do, to have access to that personal data and require it to be deleted or corrected if it is inaccurate.

You have the right to ask us, in writing, for a copy of any personal data held about you (this is known as a ‘subject access request’). A copy will be sent to you as soon as possible but this will not be later than 1 month after your request.

Information from Public Forums

Any information you submit in a blog, social network or other public forum can be read, collected, or used by us and others, including, for example, to personalise your experience on our website. You are responsible for the information you disclose in these forums and such information is not protected under this privacy policy.

 Changes to Privacy Policy

This document was last updated September 2017. We may update this privacy policy at any time. If so, we will post the updated privacy policy on this website. We encourage you to review this privacy policy from time to time for any changes.

 Questions and Comments

If you have any questions or concerns, please feel free to contact us at info@canalsidefarm.co.uk.