Privacy Policy 2017-12-01T13:47:58+00:00

Privacy Policy

 This Privacy Policy explains what happens to any personal data that you provide, or that is collected from you whilst visiting our site. 

GENERAL

Your privacy is of the highest importance to us, and we are committed to safeguarding and preserving the privacy of all our website visitors. We have attempted to take all reasonable steps to have physical, electronic and procedural safeguards in place to protect personal information gathered through this website. We want you to know how we acquire personal information through the Canalside Farm website, and how we use, share and protect that information. By using our services and viewing this website, you are consenting to the information collection, use and disclosure practices described in this Privacy Policy.

HOST SERVER

Use of this website or submission of any personal information will be subject to the laws of the host provider.

SECURITY

Our site uses high-level (128/256 bit) Secure Sockets Layer (SSL) encryption technology from one of the world leaders in security software for online transactions, Comodo. This encrypts the link between our web server and your browser, ensuring that all communication that happens remains private inc. all personal information and credit card numbers. You can tell that our pages are secure by the ‘https:’ at the front of the www.canalsidefarm.co.uk in your browser address window and the small locked padlock which appears next to it.

You can rest assured that we take the privacy and security of your payment and personal details very seriously. However, unfortunately, no data transmission over the Internet can ever be guaranteed as 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web site, and you do so at your own risk.

TYPES OF INFORMATION COLLECTED

i. Electronic Newsletter Subscription

We distribute an electronic newsletter and may launch similar products in the future. When you subscribe to our electronic newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you request removal from the list. You can do this through the unsubscribe link contained in the email newsletter or by requesting removal via email to info@canalsidefarm.co.uk.

At times you may be asked for certain information so that we can customise your newsletter to suit your needs. This information is used to deliver you a personalised electronic newsletter that we believe will be of interest to you. The more of this information you choose to share with us, the better we can craft a newsletter specifically for you.

ii. Contact forms and email links

Should you contact us using the contact form or an email link on our site, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors. The data will be collated into an email and sent to us over Simple Mail Transfer Protocol (SMTP), which is encrypted and protected by TLS/SSL.

iii. Event booking & Payment information

When you register for an event or purchase a ticket, we will store your data on our database. This information will/may include: your personal contact information (name, email, phone number, address); the name/gender/age of any child you have requested a ticket for; any special requests e.g. food preferences/allergies or assistance needed. We collect this information to: send you the tickets you have purchased;  contact you about the event; provide the event service; and cater for any specific needs you have.

Our online payment system uses a ‘payment gateway’ which is directly connected to Lloyds Bank Cardnet. This means that when you input card data into the payment page you are communicating directly with the bank, who process it directly before passing your payment onto us.

Canalside Farm does not store any sensitive payment card data in our systems.

iv. Customer Surveys 

From time to time, users of the website and online channels may be asked to participate in customer surveys and polls.  As a part of this process you may be asked to supply personal information such as demographic information and lifestyle preferences. These surveys will be strictly voluntary and you can choose whether or not to participate and what information you wish to disclose. Such surveys provide Canalside Farm with important information that helps improve the services we offer customers. Your personal information, if provided, will remain confidential.

v. Site visitation tracking and use of Cookies

In running and maintaining the website, we use cookies and other technologies (e.g. Google Analytics) to receive and store certain types of information whenever you interact with our site through your computer or mobile device. This includes information about the pages you visit on our site; the type of browser, device and  hardware you are using; search terms and IP-based geographic location. This helps us customise and improve your website experience and make our marketing messages more relevant to you and our general customers interests and needs. We will only use this data type in an aggregate form which does not identify you personally. Cookies can be removed or disabled on your internet browser at any time.

LINKS (inc. Social Media)

This website contains several links to other websites that we do not control. We have attempted to choose our linked partners with great care, however they have separate and independent privacy statements, notices and terms of use INK we recommend you read carefully. We have no responsibility or liability for the manner in which the third party that operates a linked website may collect, use, disclose, secure or otherwise treat your personal information. This privacy policy applies solely to information collected through our website.

Our website includes social media features (e.g. the Facebook “Like” button). These features may collect your IP address and which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the company providing the feature.

PAYMENT CARD INFORMATION

Our online payment system uses a ‘payment gateway’ which is directly connected to Lloyds Bank Cardnet. This means that when you input card data into the payment page you are communicating directly with the bank, who process it directly before passing your payment onto us.

Canalside Farm does not store any sensitive payment card data in our systems.

DISCLOSURE OF PERSONAL DATA

We may disclose your personal data: If we sell our business; In cases where we are required by law to pass on information; or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s. We may also disclose aggregate statistics about visitors to our website [customers and sales] in order to describe our services to prospective partners [advertisers, sponsors] and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

DATA RETENTION

We hold your information only as long as necessary for each purpose we use it.

YOUR RIGHTS

You are entitled to know if and what personal data we hold on you. You have the right to ask us, in writing, for a copy of any data held about you (this is known as a ‘subject access request’), and for it to be corrected if it is inaccurate or deleted completely. A copy of any personal data we hold and a response to your request, will be sent to you as soon as possible, and not later than 1 month after your date of contact.

INFORMATION FROM PUBLIC FORUMS

Any information you submit in a blog, social network or other public forum can be read, collected, or used by us and others, including, for example, to personalise your experience on our website. You are responsible for the information you disclose in these forums and such information is not protected under this privacy policy.

WEBSITE ACCESS VIA CANALSIDE FREE WIFI SERVICE

We provide a free public WiFi service in our Café to access this website and the internet. Please be aware that using WiFi in any public place can be risky as unauthorised people may try to intercept anything you are doing online

When you sign onto our Wifi service you will be asked for certain information that allows us to deliver a more personalised service to you. You also agree for us to contact you with any marketing material (including our newsletter), however you have the ability to unsubscribe any time via an opt-out link in our electronic correspondence.

CHANGES TO PRIVACY POLICY

This document was last updated November 2017. We may update this privacy policy at any time and encourage you to review this privacy policy from time to time for any changes.

QUESTIONS & COMMENTS

If you have any questions or concerns, please feel free to contact us at info@canalsidefarm.co.uk.